Client Account Director 

Role Definition 

Ensures the follow-up, coordination, and control of client projects to guarantee complete client satisfaction. Also ensures compliance with commitments and maintains strong relationships at all times. 

Main Responsibilities 

• Maintain up-to-date communications and information 

• Provide support services and prepare proposal documents 

• Act as a resource person and represent the company to clients 

• Manage client files, identify new opportunities, and contribute to business development 

• Comply with administrative and quality procedures 

• Coordinate operations with logistics and laboratories 

• Handle complaints and client dissatisfaction 

Minimum Education 

• Training in a scientific field (preferred) 

Minimum Experience 

• Two (2) years of experience as a Project Manager 

• Experience in an environmental analysis laboratory (asset) 

Required Skills 

• Technological proficiency 

• Openness and receptiveness 

• Strong planning, coordination, and organizational skills 

• Excellent communication skills 

• Availability 

• Attention to detail and accuracy 

• Intermediate English (spoken and written) 

Language Skills 

• French: Required (spoken and written) 

• English: Intermediate (spoken and written) 

Reporting Structure 

1. Director of Client Service and Success 
2. Assistant General Director 

Position Details 

• Start Date: February 2, 2026 

• Temporary: One (1) year contract 

• Full-time: 40 hours/week 

• Flexible schedule 

• Remote or hybrid work at one of our sites 

Benefits 

• Wellness Account 

• Personal days 

• Birthday day off 
• Travel between H2Lab sites and for corporate/networking events (approximately 10–15% of the time) 

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